FAQ
Ordering
What sizes do you sell?
Most fragrances come in 1ml, 2ml, 5ml and 10ml. The 1ml is a glass sample vial — roughly 10–12 sprays, enough to wear a scent for two or three days. 2ml, 5ml and 10ml are refillable spray atomizers. A growing number of fragrances are also available as full bottles.
Is there a minimum order?
No. Order one decant or fifty. Spend $45 and shipping is free, plus we add a free decant and a mystery decant to your parcel.
How do I choose my free decant?
Leave a note at checkout telling us which fragrance you'd like. If you don't, our team picks something close to what's already in your order.
Can I change or cancel an order?
Email us straight away with your order number. We pack fast, so once a label has been printed we can't change the contents, but we'll always do what we can.
Authenticity
Are your decants genuine?
Yes. Every decant is drawn by hand from an authentic bottle bought from the house itself or an authorised distributor. Nothing is diluted, mixed or altered. We are not affiliated with any fragrance house — we buy the bottles at retail or wholesale like anyone else and rebottle them.
What does "Inspired by" mean?
Many Middle Eastern houses build fragrances in the image of well-known designer and niche scents. When we say a fragrance is "inspired by" or "often compared to" another, we're describing scent character only, so you can find what you're looking for. The products we sell are the genuine Middle Eastern fragrances, not the designer originals — unless they're in our Designer & Niche collection, which are exactly what they say.
Why does my decant look different from the last one?
Vial and atomizer styles vary by batch. The juice inside is always from the original bottle.
Shipping
How long does shipping take?
We hand-decant and pack each order in Florida and ship within 1–3 business days by USPS Ground Advantage. Delivery is usually another 2–5 business days depending on where you are in the US.
What is shipping protection?
For a small fee based on your order total, Route shipping protection covers your parcel if it's lost, stolen or damaged in transit. If something goes wrong, you file a claim with Route through the Route app or website and they handle the reorder or refund — no waiting on USPS. It's optional; you can add or remove it before you check out.
Do you ship internationally?
Not yet — US addresses only for now.
My tracking hasn't moved.
USPS scans can lag a day or two. If nothing has changed after 5 business days: if you added Route shipping protection, file a claim with Route and they'll take it from there. If you didn't, email us and we'll open a trace with USPS.
Problems
My parcel was lost, stolen or arrived damaged.
If you added Route shipping protection, file a claim with Route through the Route app or website — that's the fastest way to a replacement or refund. If you didn't add protection, email us within 7 days with your order number and a photo of the parcel, and we'll do what we can.
A vial is leaking, or something is wrong or missing from my order.
That one's on us. Email us within 7 days with your order number and a photo of the printed order sheet inside your parcel alongside what you received, and we'll replace or refund the affected items.
Do you accept returns?
Because decants are personal-use samples we can't accept returns once they've shipped. If we've made a mistake, we'll always put it right.
I don't like a fragrance I ordered.
That's what samples are for — you found out for a couple of dollars instead of a hundred. Have a look at our inspired-by index or browse by scent family to find something closer to what you love.
Contact
Use the contact page or reply to any order email. We answer every message.